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Are you Rick Sturm, author of the books below?
Foundations of Service Level Management by Rick Sturm Application Management by Rick Sturm SLM Solutions by Rick Sturm Working With Unicenter Tng by Rick Sturm Application Performance Management (APM) in the Digital Enter... by Rick Sturm Application Performance Management (APM) in the Digital Enter... by Rick Sturm Working With Unicenter TNG by Rick Sturm Challenge to enterprise management - Unicenter TNG Getting St... by Rick Sturm For standard service level management-IT Service Optimization... by Rick Sturm Service Level Management - Fundamentos Do Gerenciamento De Ni... by Rick Sturm


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