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Holly Weeks
More books by Holly Weeks…
“It is far more common to distort the problem or dismiss it, however, than respect the problem and plan strategy for it.”
― Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
― Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
“Think of a folding fan. When it's closed, the two ends are all we see. When we open it up, there's a lot more inside. As a matter of fact, a wide range of responses always exists between the extreme ends in any conversation.”
― Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
― Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
“In a difficult conversation, it is much easier and more effective to talk about a good thing we want, and what's interfering with it now, than it is to talk about what's wrong with our counterpart. That counterpart might put up his own preferred working relationship, but for the two of us to be talking about what a good working relationship looks like, is better than talking against each other. It keeps us out of combat mode.”
― Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
― Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
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