Ken Wharfe

“Mickey and Minnie, Disney’s King and Queen, were there to greet us on the fifth floor of the Grand Floridian Beach Resort when we arrived on that afternoon. Harry’s face lit up. Not that he was interested in being cuddled by people dressed as two giant cartoon characters – he wanted to get to the rides. Diana was thrilled too, but for different reasons. Her sons, instead of being at Balmoral with their father, as they usually were in August, were free, free to do what other children did on holiday. My reconnaissance some weeks earlier had proved invaluable. I advised Diana in my briefing memo that the fact that Disney is spread over 43 square miles was to our advantage in our habitual battle to outwit the media because Disney, unlike any other theme park, has a VIP package which uses reserved routes to rides and attractions, along a predetermined course. A network of restricted paths and tunnels, not accessible to the public, enabled special guests literally to pop up at the front of queues and go straight on the ride without anyone elsewhere in the park knowing which attraction they were on. Moreover, conscious of Diana’s fear of being criticised for using her royal status to secure star treatment, my memo, dated 2 August 1993, reassured her because I had recommended the VIP package for security reasons: ‘At this time of the year up to 1 million people could be using the complex. Many rides and attractions will have queues of 2 to 3 hours’ waiting. The VIP method is not queue jumping, and will not be seen by others so to be.’ The note was returned with a huge tick from her pen through that section.”
― Ken Wharfe, Diana - A Closely Guarded Secret