B. Joseph Pine II
![]() |
The Experience Economy: Work Is Theater & Every Business a Stage
by
2 editions
—
published
1999
—
|
|
![]() |
Infinite Possibility: Creating Customer Value on the Digital Frontier
by
12 editions
—
published
2011
—
|
|
![]() |
Mass Customization: The New Frontier in Business Competition
11 editions
—
published
1992
—
|
|
![]() |
Do You Want to Keep Your Customers Forever?
4 editions
—
published
2010
—
|
|
![]() |
Field Guide for the Experience Economy
|
|
![]() |
Shinʼyaku Keiken Keizai: Datsu Komoditika No Māketingu Senryaku
by
—
published
2005
|
|
![]() |
Beyond Products and Services in Banking
by
—
published
2013
|
|
![]() |
Espetáculo dos Negócios: Desperte Emoções que Seduzam os Cliente
|
|
![]() |
Is Hayati Bir Tiyatro
|
|
![]() |
ITマーケティング
|
|
“Fundamentally, customers do not want choice; they just want exactly what they want.”
― The Experience Economy
― The Experience Economy
“Twelve years ago we characterized the scene as poor service, no service, or self-service. Unfortunately, little has changed. As a result, customers understandably hesitate to pay any premium. Profitability therefore suffers, wages stagnate, and workers disengage—creating a downward spiral to yet more miserable service.”
― The Experience Economy
― The Experience Economy
“The history of all economic progress consists of charging a fee for what was once free.”
― The Age of Experiences: Harnessing Happiness to Build a New Economy
― The Age of Experiences: Harnessing Happiness to Build a New Economy
Topics Mentioning This Author
topics | posts | views | last activity | |
---|---|---|---|---|
Historical Fictio...:
![]() |
255 | 258 | Mar 31, 2012 09:10PM | |
Challenge: 50 Books: K's 2013 50,000 goal (pages) | 29 | 95 | Jan 05, 2013 10:13AM |
Is this you? Let us know. If not, help out and invite B. to Goodreads.