With my thirteenth novel about to be published, and you know I'll be posting about that soon enough, I still enjoy hearing from readers of my other books. And, 95% of the time, when people email me it's either to say nice things or to ask when the next Hugo Marston book will be out. Or written. 

You'll notice that if 95% of the emails are lovely, that leaves 5% that are... less so. And I'm endlessly fascinated by the psychology of the 5 percenters.

Let me start by reassuring you - I'm no snowflak...