Quality Management - Introduction to Total Quality Management for Production, Processing, and Services

by David L. Goetsch, Stanley B. Davis

This direct, straightforward book provides readers with material that focuses on making the theories and principles of total quality practical and useful. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books. Practitioners in a corporate setting will find it a valuable guide in helping them understand and implement total quality. Topics which are covered include Quality and Global Competitiveness, Strategic Planning and Execution, Quality Management and Ethics, and Communication and Interpersonal Relations. For settings in which people want to learn to be effective agents of the total quality approach, or are attempting to implement total quality.

858 pages, Hardcover

First published June 11, 1999

Reviews

[Alvian Wisudawan · Rating 4 out of 5]

not so good

[Hotdi]

i hope this book will improve my management skill