Written by best-selling authors in their field, Operations and Process Management 3e inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations. Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage. The book comes with a fully interactive e-Text, which provides an opportunity to practice and further explore the concepts and techniques introduced
Excelent! One of the best books on operations I've come across. The very good structure and easy reading flow make for an enjoyable road through the world of models and frameworks. The case studies are the cherries on top of the cake.