Virtual Reference Service: From Competencies to Assessment

by R. David Lankes (Editor), Scott Nicholson (Editor), Marie L. Radford (Editor)

This new collection shares experts' best practices, forward looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.

Paperback

First published October 1, 2007

About the author

R. David Lankes is the director of the University of South Carolina’s School of Information Science, and recipient of the American Library Association’s 2016 Ken Haycock Award for Promoting Librarianship.

His book, The Atlas of New Librarianship, won the 2012 ABC-CLIO/Greenwood Award for the Best Book in Library Literature.

Lankes is a passionate advocate for librarians and their essential role in today’s society.