Drawing on extensive experience with unstable, violent, intoxicated and mentally ill people, former Corrections Sergeant Rory Miller delivers a street-level guide to building rapport, taking command and avoiding force.(from Amazon.com)
In all, this was a decent manual for dealing with mentally disturbed people. My girlfriend is a caregiver for developmentally disabled individuals and she had her own thoughts on what Miller had to say. Not all of it was positive. We had some discussions. ;)
According to her, some of what Miller says is outdated and some of it is inaccurate, but she agrees with me that the basic idea (talk to a mentally disturbed person like a person ) is a good one. This was also written from the perspective of someone who could use force if necessary (Miller was a corrections officer for 17 years), so that colors his narrative in a lot of ways.
Anyhow, if you want a good review of how mentally disturbed people are handled in American jails, this is your book. It's also a great reference piece for writers.
Not as good as many of Miller's other books. It is a lot of material from his other books put together under the theme of the title, along with a lot the same war stories of his. It is mostly a book about how to learn to talk them through and the results those things you learned would do if you did learn them. It is not bad per say but having read most of his work and work of similar authors on the same topic there's nothing really new here.
Sgt. Miller gives several in depth examples, strongly emphasizing his key points in a cohesive manner. Definitely worth reading for those who have trouble understanding how to work with people who suffer psychological impairments. The information gives a helpful, cogent, and flexible template from which to work from.