Command Center Handbook: Proactive IT Monitoring - Protecting Business Value Through Operational Excellence

by Abdul A. Jaludi

The White House has recently illustrated what failures in technology can do to major initiatives, no matter how good they are, and how they give competitors fuel for fire. However, technology failures are not always as obvious as with the United States healthcare roll-out. Corporate IT problems are usually very subtle and well hidden, but the results are the same: they provide fuel for competitors and reasons for customers to move on.

The Command Center Handbook provides guidance for senior leaders (technical and non-technical) concerned with service delivery or above average technology costs. It is for the business leader faced with too many complaints of issues that in all likelihood are attributable to IT, where finger pointing causes the issues to linger.

The book serves as a guide for senior level executives who need to implement better controls and proactive measures in order to prevent customer disruptive products or outages, or need to reduce IT costs without sacrificing quality. It is a resource for start-ups that need to implement a proactive monitoring solution for a growing infrastructure.

Genres: Nonfiction

168 pages, Paperback

First published January 14, 2014

Reviews

[Bryan Z · Rating 4 out of 5]

These types of books are hard to come by and don't get thrown off by how short a read this book appears to be, it full of great insights and while it's a few years old the case studies were an interesting read. The emphasis on automation and the fact it's technology agnostic was refreshing, the concepts aren't new either and have been around for a long time, it's just implementing the concepts that's a challenge for many companies.