Virtual Reference Desk: Creating a Reference Future (The Virtual Reference Desk Series)

by R. David Lankes, R. David Lankes, Eileen G. Abels (Editor)

Who could have imagined the impact on librarianship of technologies such as online chat, text messaging, and RSS feeds? And the future is sure to bring additional advances. In this forward-looking volume, the world's foremost reference experts-including David Lankes, Marie Radford, Eileen Abels, and Sharon Morris-guide librarians through new training and staffing models, look at these models' performance standards and evaluation tools, offer advice for serving new audiences, and help build collaborations and networks for reference service.

226 pages, Paperback

First published December 13, 2005

About the author

R. David Lankes is the director of the University of South Carolina’s School of Information Science, and recipient of the American Library Association’s 2016 Ken Haycock Award for Promoting Librarianship.

His book, The Atlas of New Librarianship, won the 2012 ABC-CLIO/Greenwood Award for the Best Book in Library Literature.

Lankes is a passionate advocate for librarians and their essential role in today’s society.