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ServiceNow Automation and Orchestration
Key FeaturesDesign responsive, automated workflow systems,-Learn to control the rest of your IT environment and master ServiceNow for automation and orchestration quickly and efficiently,-A guide filled with examples to support each activity and enhance understanding of working with advanced scenarios while implementing ServiceNow workflows and activities.Book DescriptionOrganizations worldwide face countless problems managing ever-changing complex IT processes and DevOps. ServiceNow Orchestration features let organization increase agility by automating IT and business processes for operations management.
This book offers readers an opportunity to learn how to efficiently manage complex IT processes and perform DevOps using the graphical ServiceNow Workflow editor and ServiceNow Orchestration features.
This book will start with basics of ServiceNow workflow – its architecture, core activities and integrating it with incident management, service-level management and service catalog/portal. You will learn how to design and manage complex IT processes like approvals, task creation, managing SLAs using Workflow editor to provide better customer service and improve customer experience. The clear concepts of the book will help you understand not just the basics of the workflows but also how to monitor, debug and improve the performance of your workflows and properly execute subflows and use events. You will finally dig deep into advanced Orchestration activities and understand how easy it is to perform DevOps and execute multi-system tasks. You will learn how to setup Mid server and use SSH, PowerShell, Amazon EC2 and Active Directory activities. The book will finally conclude with the reader creating custom activities using activity designer and understanding how to reuse and extend custom activities.
By the end of the book, you will be able to automate tasks and processes with ServiceNow
What you will learnBasics and advanced workflow features including workflow architecture, editor and core activitiesImplementing Service-Level Agreements using workflowsUse workflows in service catalog (and service portal)Use ServiceNow Orchestration packs and building robust DevOps operations graphicallyUse the Orchestration Activity Designer to create custom activity and the key concepts behind creating a custom activity.Debug and improve the performance of workflowsAbout the AuthorSagar Gupta is a ServiceNow expert and software architect and the founder of Eworks Services Pvt. Ltd., central India's first ISO 27001-certified firm. He leads a team of 40+ Servicenow (SNC), ITIL, Remedy, AEM, BigData Marketing and Analytics, SalesForce, Microsoft Dynamics, Eclipse RCP, iPhone, Android, Full stack and Cloud Commerce experts. He started his career building custom enterprise and service management applications in 2003 and has been working on ServiceNow platform since 2009.
Over the past few years, he has worked as a part- and full-time employee or consultant for Fortune 500 companies such as Schlumberger, Dell, NetApp, IBM, Cognizant, Sapient, HCL, EMC2 and others. He has conducted several training sessions, and worked on and led several large enterprise IT projects.
This book offers readers an opportunity to learn how to efficiently manage complex IT processes and perform DevOps using the graphical ServiceNow Workflow editor and ServiceNow Orchestration features.
This book will start with basics of ServiceNow workflow – its architecture, core activities and integrating it with incident management, service-level management and service catalog/portal. You will learn how to design and manage complex IT processes like approvals, task creation, managing SLAs using Workflow editor to provide better customer service and improve customer experience. The clear concepts of the book will help you understand not just the basics of the workflows but also how to monitor, debug and improve the performance of your workflows and properly execute subflows and use events. You will finally dig deep into advanced Orchestration activities and understand how easy it is to perform DevOps and execute multi-system tasks. You will learn how to setup Mid server and use SSH, PowerShell, Amazon EC2 and Active Directory activities. The book will finally conclude with the reader creating custom activities using activity designer and understanding how to reuse and extend custom activities.
By the end of the book, you will be able to automate tasks and processes with ServiceNow
What you will learnBasics and advanced workflow features including workflow architecture, editor and core activitiesImplementing Service-Level Agreements using workflowsUse workflows in service catalog (and service portal)Use ServiceNow Orchestration packs and building robust DevOps operations graphicallyUse the Orchestration Activity Designer to create custom activity and the key concepts behind creating a custom activity.Debug and improve the performance of workflowsAbout the AuthorSagar Gupta is a ServiceNow expert and software architect and the founder of Eworks Services Pvt. Ltd., central India's first ISO 27001-certified firm. He leads a team of 40+ Servicenow (SNC), ITIL, Remedy, AEM, BigData Marketing and Analytics, SalesForce, Microsoft Dynamics, Eclipse RCP, iPhone, Android, Full stack and Cloud Commerce experts. He started his career building custom enterprise and service management applications in 2003 and has been working on ServiceNow platform since 2009.
Over the past few years, he has worked as a part- and full-time employee or consultant for Fortune 500 companies such as Schlumberger, Dell, NetApp, IBM, Cognizant, Sapient, HCL, EMC2 and others. He has conducted several training sessions, and worked on and led several large enterprise IT projects.
443 pages, Kindle Edition
Published December 11, 2018
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