Role of competency mapping in human resource management: A study on implementation of competency mapping in BPO'S

by Ravi Shankar

This book bridges the leadership and organizational change literatures by exploring the relationship between manager’s leadership competencies (namely, their effectiveness at person-oriented and task-oriented behaviours) and the likelihood that they will emphasize the different activities involved in planned organizational change implementation (namely, communicating the need for change, mobilizing others to support the change, and evaluating the change implementation). While planning and implementing outsourcing initiatives, firms often wish to isolate outsourcing to a neatly defined area. However, experiences show that such isolation sometimes fails with detrimental effects for the outsourcing firm. This book focuses on upgrading the connectedness of a firm's competencies. Based on a case study, frameworks are illustrated and managerial implications and further research areas are identified. The book contributes to the outsourcing discussion with an analytical tool useful for planning and monitoring outsourcing initiatives. This finding suggests that treating planned organizational change as a generic phenomenon might mask important peculiarity associated both with the different

80 pages, Paperback

Published July 8, 2011

About the author

Ravi Shankar (Bengali: রবি শংকর; born Robindro Shaunkor Chowdhury on 7 April 1920), often referred to by the title Pandit, is an Indian musician and composer who plays the plucked string instrument sitar. He has been described as the best known contemporary Indian musician.

In 1956, he began to tour Europe and America playing Indian classical music and increased its popularity there in the 1960s through teaching, performance, and his association with violinist Yehudi Menuhin and George Harrison of The Beatles. Shankar engaged Western music by writing concerti for sitar and orchestra and toured the world in the 1970s and 1980s. From 1986 to 1992 he served as a nominated member of the upper chamber of the Parliament of India. Shankar was awarded India's highest civilian honor, the Bharat Ratna, in 1999, and received three Grammy Awards. He continues to perform in the 2000s, often with his daughter Anoushka.