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How to Work a Room: The Ultimate Guide to Savvy Socializing in Person and Online

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Have you ever walked into a room full of strangers -- be it a business function, a meeting, or a cocktail party -- and felt uncomfortable?  In the NEW How to Work a Room , " The Mingling Maven" Susan RoAne provides the tools and techniques for savy socializing in all situations so that you are comfortable in any room.  She identifies the roadblocks that prevent us from meeting new people, developing new contacts, and establishing connections that build personal and professional relationships. Susan offers a practical remedy to overcome each roadblock. You will learn how to mix chutzpah with charm to start and end conversations smoothly, know when and how to use humor , and follow the simple rules of etiquette in an emerging manner. Incorporating a decade of feedback from hundreds of presentations, as well as the new chapters " How to Work A Virtual Room" and "How to Work the Techno Toy Room," How to Work a Room is a book that will change your life.

250 pages, Paperback

First published September 1, 1989

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1862 people want to read

About the author

Susan RoAne

12 books3 followers

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Displaying 1 - 30 of 96 reviews
Profile Image for Rob Slaven.
480 reviews56 followers
March 23, 2013
I started reading a book in the vicinity of this day. It's completely out of character as it's called, "How to work a Room." Yeah, yeah. Get back on your chair. After 50 pages I'd gleaned a couple of useful facts. By 100 pages I was just about ready to tear the book in half just to guarantee that one copy of this bullshit out of the millions available would not poison another impressionable mind. Anyway, let's start with the good and useful things I was told. Yes, I know, they're obvious but I'm not sure anyone had told me these things specifically:

* If you go to a party and you're uncomfortable, then other people are too. When I mentioned this to my wife she reminded me of the July 4th party I 'ruined' about 13 months ago. It went something like this. We went to some distant friend's house where we were in company of several other people who were good friends with the hostess. They all sat about drinking heavily, talking about nothing and I sat quietly and waited for the party to end. This, apparently, was enough to ruin the party and it certainly ruined my attitude for the rest of the day. The lesson learned here is a simple one I think. If you're not enjoying yourself then just leave so you don't screw it up for everyone else. Fair enough.

* 93% of people in the world consider themselves shy. I think most of the time that I consider myself shy but really I'm not. If you wander into a topic that I know something about, I will talk incessantly and I'm always blabbering on about my innermost thoughts on here so I'm certainly not shy about talking when I have something to say. The important bit here though is that the hard part for most people is approaching others. So, if you approach them then you've done 90% of the work and you can go about the conversation. Amusingly, evidence for this was right at hand. I often talk to people at random in stores or whatever and people almost always react positively to what I have to say so people want to talk to you. People are, in general, ready to have a conversation. The key is getting over that initial hurdle and breaking down the initial barrier between people. Now that, I think I can try to do more effectively. At this point, I can't imagine people will think me any MORE of an ass no matter what I say so I have that going for me. The down side here is that I typically just DON'T have anything to say on most of the common topics of conversation. You want to talk about the science or mathematics or literature or computing or religion then I'm your man. Let's set a date. You want to talk about what diet Cher's on or what happened on American Idol last night.... um, no, not so much.

* People can sense what your real intentions are so you can't schmooze just to get something. Now this, I thought, was a damn interesting little tidbit and hopefully true. The author tells bits about how she's gotten all sorts of random perquisites from her smoozing. Tickets to shows, free crap, discounts, etc because of some incident she had in an elevator. That's all well and good and a nice thing to look forward to I suppose but really just random gravy. What I guess pisses me off most is that there are people out there who have to be told, "just don't do this to take advantage of people" while I sit here on my own with absolutely nothing going on. It's damn frustrating to try to put yourself out there for people and get blank stares in return. I take cookies across the street to the old couple at Christmas but I'm not even sure they eat them. I'd be happy to help the neighbors get their yard in order so maybe they could sell their house but they won't even acknowledge my greetings. We're just such isolationists in this country. Either that or I'm just too damn scary. Whatever the case it's annoying. It's not that I WANT to get a call at 4 a.m. from some friend who has a major problem but it would at least be nice if that were a possibility.

So the first 50 pages went about like that. I was relatively upbeat on the whole process but it was clear that the book was geared for sales types which I most definitely am NOT a sales type. Then we start getting into the 'how' phase. How to make contacts and break the ice and get the free flow of information going. Sounds good doesn't it?

* The book recommends practicing a self-introduction. OK. Here's the best one I could think of:

**** Hi! I'm Rob! Now, I'm only here as part of a court-order. 'Socialization re-adjustment phase' of my parole they call it. Anyway, when we gone done talking there are some forms the judge would like you to fill out if you could.... Ma'am? Where are you...

* Practice your smalltalk. Look through the news and find 2 or 3 interesting stories and read them so you'll be prepared. Read People magazine so you can be aware of all the latest goings on.

It was at this point, that I measured the book to see if it could fit down the toilet. So basically, the key to successful smalltalk is to go read something you wouldn't ordinarily so that perhaps you'll have something to say that people might find interesting. Well I'm sorry but that's just a bunch of horse shit. If the idea of socializing with other people requires me to read fvcking People magazine then I'll just sit quietly and leave when I think it's no longer rude to do so. What the hell kind of lasting relationship is based on that sort of? Am I going to have to read People magazine every week/month/whatever for the rest of my life to sustain such a relationship? I'm looking for people to be friends with, to have interesting conversations with. Not sell them stool softener and rubber cane tips.

The first person to express a desire for this book gets it. Assuming, of course, that they can catch it as I hurl it at them.
Profile Image for Charmin.
1,065 reviews136 followers
January 8, 2022
HIGHLIGHTS:
1. Give the benefit of what you do rather than your job title.

2. Self-Introduction: begin with your name. Include something about yourself that establishes what you have in common with the other people at the event. Lasts about 7-9 seconds.
- The tag line tells other people who you are and gives them a way to remember you.

3. What people remember is the warmth, interest, and enthusiasm they feel from you.

4. Good Guests: The good guest is an interested listener, notices guests who are standing alone.
- Bring something (stories, news, anecdotes).
- Read the newspaper or content curators like the Daily Beast and the Week.
- Thank you email and follow up with a handwritten note.

5. OAR: Observe. Ask. Reveal.

6. Write Thank You Notes: handwritten. Lasting impression. Memorable. Distinguish self from the crowd.

7. Manners: common sense and kindness.

8. Act like a host so guests feel welcomed.

9. People notice how we speak to our own spouses and guests.

10. Manners and character.
Profile Image for Michal Stawicki.
Author 26 books55 followers
June 22, 2015
This is a great textbook on working a room. On this particular subject it may be even THE ultimate textbook. Susan RoAne covered everything from exhibits via high school reunions to funeral services. Wow, what a tremendous experience! Susan was on schedule for more meetings than I changed diapers (and changed a lot of them).

But this is not some boring textbook which can substitute for a soothing lullaby. Not at all. This book is packed with both fun and interesting stories. Most of them came directly from Susan’s rich array of experiences. That makes the book far from the dreadful image of a textbook.

First some areas where it may have fell short for some users. As a representative of a (relatively) young generation I found her explanations of different social platforms boring. I skimmed through these and went straight to more “meaty” parts. But someone in his sixties may feel exactly opposite.

I also find the book a bit repetitive, but I’m not the kind of guy who shun from repetition. It helps to retain the lessons longer.

Connecting is hard, but she makes it easy
Susan also writes vividly. When she admits that mingling and talking to strangers is hard, I wholeheartedly agree with her. I was a shrinking violet who transformed into a confident person, so I went through quite a lot. 30 months ago I couldn’t say “Hi” to a stranger.

When Susan explains how to make it happen, it sounds fun and easy. I vote for her methods. I verified everything she teaches; every trick from her arsenal, which I knew and used worked as she prescribed. And I got some interesting results too. Since “shrinking violet” times I built a couple of deep friendships by starting conversations on a train to work. I also spoke with strangers about life-death issues.

Working a room mastery
But it was just the introductory part of the book. From there the author goes into room-working and that’s where her mastery really shows. She has a knack for breaking high plane ideas into actionable items. Susan has also a tendency to make a list whenever possible. There are an enormous number of lists and action steps included. And after each chapter you will find a quick summary, again in bullet points or the form of list, which makes for easy reading.

It’s really amazing how she was able to systematize and distill such intangible topic as human relationships.

Her ideas comes down to common sense. You won’t find there any backbreaking manipulation techniques which can be mastered only by years of training. I appreciate that because of the following reasons:

Common sense is nowadays uncommon
I don’t really know what common sense calls for in many situations; for example I have never been on reunion or a trade show.

I loved Susan’s advice on working virtual rooms. I’m not too bad in working them myself. I’ve been noticed by several people with 6 and 7 figure income businesses and obtained their help. I recognized in her advice my approach: just be genuine.

Not one-read kind of a book
I’m sure I’ll be going back to How to Work a Room time after time. The structure of book makes it easy to find just a particular kind of “room” and refresh the lesson in your mind. Now, before any new event I’ll take this book and skim an appropriate chapter.

If you are thinking about any career involving face- to-face contact with people (and most of careers demands at least basic social skills) How to Work a Room is a must read.
Profile Image for DonutKnow.
3,104 reviews48 followers
May 29, 2017
Reading this was quite helpful.

A few things that I've learned about great communication:
- Be a host = make other people comfortable
- Be prepared = reading the news, preparing your own introduction
- Be genuine and respectful

If you want to go through the quick tips of the whole book Susan RoAne writes two great segments at the end to summarise the book.
Profile Image for Simmy.
8 reviews
January 20, 2024
had to read this for a class and yeah im still gonna count it 🙄

pretty good advice for people to become more extroverted- lowkey kinda basic but i get that reading some points makes u realize it


some quotes i wrote down from this book:

- “there is an old adage, ‘good things come to those who wait.’ au contraire. gray hair comes to those who wait..”
SHUT UP I KNOW I HAVE GRAY HAIR OK SHUT UP ABOUT THE SUN

- “money growing on trees is history”

- “turn off cell phones unless you are waiting for - or performing - heart surgery.”
this one actually made me smile because one of my pet peeves is people on their phones when someone is talking to them

- “no one is boring when you discover their area of passion”
word.
Profile Image for Francisca.
19 reviews28 followers
stopped
August 8, 2018
Based mainly on sense and sensibility, and bringing nothing new to the table after reading the classical books on people. Maybe useful for shy people or people who need some push to start interacting.
Also, the author goes on way too much on her experiences, and some of the times, in a very judgemental way.
Profile Image for Jack Stonecipher.
136 reviews
Read
April 25, 2024
I want to go corporate I want business cards I want to shake hands I want to introduce I want to be introduced I want to network I want to golf I want to go to cocktail parties I want to tell jokes I want to play the game I want to have clients I want to be promoted I want to make calls I want to make money I want to go to conventions I want to make eye contact I want to make eye contact I want to make eye contact
1 review
September 9, 2018
Incredibly basic information. This advice is strictly for an individual that is absolutely clueless on how to even speak to anyone. If you need this type of simplistic advice, then you have literally never been in public ever! Hey Susan, the way you deliver this information is that of a child receiving lessons from a parent! This book should be in the children's section.
25 reviews
February 3, 2021
This is one of those books that I think could have been great, but was just "okay".
The author could have brought more rigor into the effort.
26 reviews2 followers
January 10, 2017
Found this book in my apartment building's shared library. Thought I'd peruse for useful hints. I found no insights. Instead... I found the author to be humblebragging throughout the book about speaking with audiences in the thousands, speaking from a pedestal to her readers who just don't have her experience. To me it felt like I was being lectured to by a parent on how to grow up.
Profile Image for John.
293 reviews23 followers
September 26, 2015
Disclaimer: I met Susan RoAne on a Southwest Flight from SFO to LA on December 30, 2013 enroute to the 2014 Rose Bowl game in Pasadena between Stanford and Michigan State. Susan and I spoke for the duration of the flight about Stanford University, its football team and the exploits of her grandson Shayne Stov (who was a key leader on the Stanford defensive team).

I am a third generation Stanford graduate (Class of '76). Near the end of the flight, Susan informed me she was an author of business books. She shared the planned cover of this book with me which featured a prominent endorsement by another best-selling business author/guru, my Stanford '76 classmate, Guy Kawasaki. I was not given a free copy of the book but put it on my GoodReads "to reads".

Admittedly, the author and I share common passions and acquaintances. I have read nearly all of Guy's ground breaking books (Reality Check and Enchantment more than once) and worship the cyberspace he inhabits. Susan bowled me over with her narrative on that flight but spent more time asking about my background. When she learned I lived in Singapore, she rattled off a names and found mutual friends.

We only had one serious disagreement - over the Stanford Band (she grimaced, I smiled). Susan not only knows how to work rooms, she can work planes and connect with people. She certainly pushed the right buttons with me. But then I might be slightly biased.

This is a book for all ages. From those nervous high school wallflowers and freshly-minted graduate school greenhorns to those weathered, scarred veterans (like me), there is a wealth of experienced-based, practical tips and knowledge. I wish I had this book 30 years ago as it would have save me quite a few faux pas and embarrassments. Technology has changed everything so dramatically with online tools, data and social networks but the interpersonal skills and techniques that Susan lays out in this book will always be useful and relevant. Working a room is real work. If it comes across as forced, superficial and rehearsed it can really backfire. Some of her recommendations reminded me about a Guy Kawasaki sayings about ingenuine, cosmetic smiles versus the authentic "crow's feet" ear to ear grins. If you fake it, people know. Those who can socialize and engage, converse and befriend and leave a lasting positive memory on their audience will always have an edge. If you can enjoy it and execute it naturally (following the lessons of this book), all the better.

Stanford lost the Rose Bowl to Michigan State a few days later. The team acquitted themselves well against a top 10 ranked squad. At the post-game conference Shayne Stov gave an eloquent tribute to his opponents as well as his teammates. Listening to the broadcast, I sensed he had learned a thing or two from his grandmother.
Profile Image for Luna.
82 reviews2 followers
May 17, 2022
Lối viết của tác giả dễ đọc vì chia ra từng chương, từng đoạn, từng mục ngắn trong chương, kết thúc mỗi chương sẽ có phần tóm tắt tổng quát và cuối cuốn sách cũng vậy. Tuy nhiên, nội dung không có quá nhiều điều đặc sắc, nó là sự đúc kết từ kinh nghiệm của tác giả, những cuốn sách tác giả đọc và câu chuyện của những người xung quanh. Mình cảm giác hơi dài dòng và có sự lặp lại, đọc xong cuốn sách thì theo mình nghĩ chỉ có tầm 3 luận điểm lớn được tác giả dàn trải và chia nhỏ ra.
1. Hãy chủ động bắt chuyện, có sự luyện tập và đừng sợ hãi để làm điều đó.
2. Tử tế, quan tâm, lịch sự khi giao tiếp.
3. Nên có sự chuẩn bị trước cho mọi cuộc giao tiếp, gặp gỡ, trò chuyện.
Ngoài ra tác giả cũng đề cập đến một số vấn đề trong thời kỳ công nghệ rộng mở, nên/không nên làm gì với các thiết bị công nghệ, mạng xã hội. Nhưng những vấn đề này vẫn chưa sâu sát cụ thể, nó mới là sự điểm qua.
13 reviews
April 17, 2018
To put it simply, this book is about putting yourself out there to meet strangers. Amongst other topics, it covers possible sources of personal apprehension, the mindset to develop, behaviors to adopt (and avoid), strategies for different scenarios and events, and lots - so many - anecdotes. I haven't read any of Susan's other writing so maybe that's just her thing.
Profile Image for Julie.
129 reviews
May 24, 2013
Second time reading this. While some parts seem repetitive or obvious there is a lot of really great ideas and info in this book for anyone looking to be more comfortable in a room full of strangers or mostly strangers.
20 reviews
Read
February 1, 2022
This is a pretty quick read. And sure, it's a little outdated (at least in the edition I picked up). I'm of a bit of a split mind about it, as I think my intention as a reader wasn't particularly aligned with Susan RoAne's intention as an author. To that end, I abstain from assigning stars or any kind of "good/bad" lens.

This book is aimed, by and large, at Corporate Americans™ at the tail-end of the 1980s. Susan RoAne is a bonafide Type A Extrovert, and her advice seems to be geared toward similar types (or those who aspire to be) who just need that little extra spark to get their schmooze-machines up and running. There is good advice in here, to be sure; much of it is common sense I guess, but sometimes it helps to see common sense put into actual language. At other times, it comes off a bit Pollyanna-ish and humble-braggy.

This book is not, however, about being able to maneuver these situations alongside anxiety, shyness, or introversion. These things are touched on very briefly, but RoAne's in the "snap out of it" camp.

I'm sure there is value here for folks who long to move-and-shake in the business world, even if some of it is no longer timely (like the emphasis on maintaining a large Rolodex). And to that end, there are updated editions out there.

But ultimately, this is a book about networking. If you're not looking for a book about networking, then this probably won't do too much for you.
34 reviews1 follower
January 28, 2020
I tried to finish this book and couldn’t. I got more than halfway through and realized it wasn’t what I was looking for at all. I got a few good ideas for how to do small talk (which I’m terrible at) but it is mainly for people using social situations to find prospects. I was also turned off by the attitude that people are owed gratitude for any kind of gift they give or service they do. Gratitude is great, but if that’s why you do things for people, you’ve got the wrong motivation.

The second star is for the few good bits of advice on how to ease awkwardness in social situations. Most of the rest isn’t applicable to anything outside of sales/business.
Profile Image for Tom.
119 reviews6 followers
July 12, 2017
This book was not bad and it offered some nice nuggets of advice, but the vast majority of what is offered one already knows through the use of common sense. I think this book would be great for high school or college graduates. For that demographic it offers some sage advice.

At some points in the book the author was repetitive and she contradicted herself at one point, but these are minor flaws.

Overall, this is an easy read, but one that is more geared toward those who are entering the workforce, not the seasoned professional.
Profile Image for Christina.
2 reviews
October 12, 2021
Has some good advice in there, especially for people new to being in rooms in a professional manner. However, there are a few things the author suggests that I think are inapplicable or unattainable in today's age, or that I would stray away from as respect of people's experiences. (Example, topic of food, she made some comments/suggestions that you might not want to use in case a coworker or anyone for that matter whom they are talking to is recovering from disordered eating or thoughts around food).
88 reviews2 followers
March 26, 2021
Thế giới đang thay đổi nhanh chóng, nhưng cho dù những tiến bộ công nghệ trong tương lai có ra sao đi chăng nữa, thì thứ sẽ không thay đổi là chúng ta sẽ vẫn phải tham dự những sự kiện trong cuộc sống cá nhân lẫn nghề nghiệp. Những sự kiện này cho chúng ta cơ hội để gặp gỡ nhiều người mới, kết nối và xây dựng những mối quan hệ lâu dài. Nên nhớ rằng, với sự thực hành, bạn sẽ có thể quản lý thành công việc hòa nhập của mình.
Profile Image for Karen Rands.
Author 4 books1 follower
September 25, 2018
Old but still relevant, because today with so much interaction based on social networks and digital communication, the art of actually reaching out to introduce yourself and effectively network is a mystery to many. This book provides the fundamentals.
since tech and modes of communication have changed, you would need to sift through some of that to find the gold nuggets.
Profile Image for Krystan.
52 reviews
December 29, 2018
I learned so much from this book. I am usually the wildflower on the wall and I really need to get out there more. I think I let my disability get in the way, I automatically think because I am not able bodied I don’t belong in a room. So, I was grateful for her chapter on diversity. I also like all the bullet points so I can go back for quick reference.
52 reviews
April 15, 2019
Love this book! Great to learn to interact with the world.

For someone that has had trouble mingling in social situations this is a great book. I found the advice very helpful and simple. The few times that I remembered when I did some of it, it really works. Good to brush up on your social skills and manners in all situations.
Profile Image for Jewels S.
315 reviews7 followers
January 25, 2020
There were certainly some good nuggets of knowledge I didn’t know before, but most seemed to rely on common sense. I also read the 2000 version, which included a lot of outdated topics (pagers, mmkay), so maybe the newer version included information that was more topical. It was an easy skimming book, though
14 reviews
April 29, 2022
The first half of the book was amazing and had really good tips but the second half of the book was full of stories and repeated words, and it seems like there are some ads in the book she mentioned a pop corn shop that was good and it has nothing to do with the book and she mentioned a lot about her religion which has nothing to do with the book content.
16 reviews
June 11, 2023
Didn’t really finish it lol but the main points were good! Very much like how to win friends and influence people but more focused on niche situations. Some of the info was outdated and also a little too specific (why so much talk on business cards??), but there were some good stuff. Always gonna remember the “host mentality”
Profile Image for Patricia.
1,957 reviews
December 29, 2024
Susan Roane’s How to Work a Room is an insightful and practical guide for anyone looking to navigate social and professional gatherings with confidence. Whether you’re a natural extrovert or a self-proclaimed introvert, this book offers strategies to help you engage with people, make meaningful connections, and leave a positive impression.
2 reviews
July 9, 2019
Is it Crime and Punishment? No. But I did find it to be informative, quirky and funny. Gives helpful tips for "working" events you may not want to attend, and how to quickly connect to others. Slightly hokey and out-of-date, but I'm loving the throwback.
29 reviews
November 13, 2017
Good reminders and suggestions

S lot of good ideas how to meet greet and converse with people. Didn't realize most people were as uncomfortable with it as I am.
Profile Image for Dominic.
65 reviews1 follower
January 17, 2018
good, but lots of common sense, and sometimes I didn't like the style
Profile Image for Mandy Havert.
160 reviews1 follower
January 19, 2018
Practical advice

This book is direct and an easy read. The rubber hits the road, so to speak, when you make a plan and put the content exercises to practice.
Displaying 1 - 30 of 96 reviews

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