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Operations and Process Management: Principles and Practice for Strategic Impact
Everyone manages processes . . . Everyone is an operations manager
“. . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings.”
--Par Åhlström, Professor of Operations Management, Chalmers University of Technology
“This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas.”
--Dr. Alison Smart, Manchester Business School, University of Manchester
“This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life.”
--Stephen Disney, Cardiff Business School
Written by best-selling authors in their field, Operations and Process Management 2e inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations. Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the fully updated accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced.
“. . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings.”
--Par Åhlström, Professor of Operations Management, Chalmers University of Technology
“This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas.”
--Dr. Alison Smart, Manchester Business School, University of Manchester
“This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life.”
--Stephen Disney, Cardiff Business School
Written by best-selling authors in their field, Operations and Process Management 2e inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations. Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the fully updated accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced.
541 pages, Hardcover
First published January 1, 2006
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Displaying 1 - 3 of 3 reviews
May 20, 2021
Oh soo boooooring
May 25, 2015
Excelent! One of the best books on operations I've come across. The very good structure and easy reading flow make for an enjoyable road through the world of models and frameworks. The case studies are the cherries on top of the cake.
November 13, 2013
Very good read. Concepts clearly put.
Displaying 1 - 3 of 3 reviews