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ITSM QuickStart Guide - The Simplified Beginner's Guide to IT Service Management
IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM. The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers readers a comprehensive look at the various theories and metrics that define ITSM. In this book, Clydebank Media brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional’s first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.
You'll Learn... A Risk-Free Purchase - No Questions Asked Money Back Gurantee
We are so confident that methods outlined in this book will help you understand IT Service Management that we're willing to let you try the book risk-free. If you are not fully satisfied with the product, simply let us know and we will provide a 100% full refund. That’s right, a 100% Money-Back Guarantee! What reason do you have to not give this book a try?
What is a QuickStart Guide ?
A ClydeBank Media QuickStart Guide is a comprehensive learning companion tailored for the beginner experience. Written by handpicked subject matter experts, these simplified and highly actionable guides have helped over 350,000 readers worldwide and counting. With hundreds of thousands of satisfied readers , thousands of 4 & 5 star ratings, and the up-to-date accurate information you need to find success, our QuickStart Guides are the perfect book to help you take the next step - wherever your path takes you!
ClydeBank Media LLC All Rights Reserved
You'll Learn... A Risk-Free Purchase - No Questions Asked Money Back Gurantee
We are so confident that methods outlined in this book will help you understand IT Service Management that we're willing to let you try the book risk-free. If you are not fully satisfied with the product, simply let us know and we will provide a 100% full refund. That’s right, a 100% Money-Back Guarantee! What reason do you have to not give this book a try?
What is a QuickStart Guide ?
A ClydeBank Media QuickStart Guide is a comprehensive learning companion tailored for the beginner experience. Written by handpicked subject matter experts, these simplified and highly actionable guides have helped over 350,000 readers worldwide and counting. With hundreds of thousands of satisfied readers , thousands of 4 & 5 star ratings, and the up-to-date accurate information you need to find success, our QuickStart Guides are the perfect book to help you take the next step - wherever your path takes you!
ClydeBank Media LLC All Rights Reserved
97 pages, Paperback
Published October 4, 2021
43 people are currently reading
25 people want to read
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Displaying 1 - 2 of 2 reviews
May 27, 2016
Powerful Book!
This is really a powerful book!
Today, successful organizations of all types are moving away from organizations built around “great leaders” and towards systems build upon processes.
Nowhere is this more important than the IT department. But what widely accepted guides are available?
ITSM is really built on top of ITIL, but of course such a library is not optimal in every circumstance. This book show you how ITIL fits into ITSM, and offers basic introductions to other candidates for IT process management, such as Six Sigma, ISO/IEC 20000, PPM, eTOM,and COBIT.
This is the kind of book that can profit both the IT and the general manager, because it lays out a process approach that both must understand if all the gains that are available are to be achieved.
The book also includes a handy Glossary for those unfamiliar with the terminology.
True management success in a complex world depends on mastery of business processes, and this book is a great introduction and overview to approaches that have proven to be of tremendous importance to global enterprises.
The volume also offers two case studies of successful implementation of ITSM.
If you are in any way related to IT management, I urge you to pick up a copy. I think you will find it of great value, as I did.
Full Disclosure: I received this product for free in exchange for my honest and unbiased review.
This is really a powerful book!
Today, successful organizations of all types are moving away from organizations built around “great leaders” and towards systems build upon processes.
Nowhere is this more important than the IT department. But what widely accepted guides are available?
ITSM is really built on top of ITIL, but of course such a library is not optimal in every circumstance. This book show you how ITIL fits into ITSM, and offers basic introductions to other candidates for IT process management, such as Six Sigma, ISO/IEC 20000, PPM, eTOM,and COBIT.
This is the kind of book that can profit both the IT and the general manager, because it lays out a process approach that both must understand if all the gains that are available are to be achieved.
The book also includes a handy Glossary for those unfamiliar with the terminology.
True management success in a complex world depends on mastery of business processes, and this book is a great introduction and overview to approaches that have proven to be of tremendous importance to global enterprises.
The volume also offers two case studies of successful implementation of ITSM.
If you are in any way related to IT management, I urge you to pick up a copy. I think you will find it of great value, as I did.
Full Disclosure: I received this product for free in exchange for my honest and unbiased review.
January 13, 2023
This is a short rudimentary introduction to ITSM that can be read in less than two hours. The book does not contain a great deal of actual substance but it does provide a very quick, high level coverage of the concepts relevant to ITSM. Although the book does draw many examples from ITIL it is in no way an adequate introduction to it. This book would serve well as an introduction to key concepts for someone considering a deeper dive into ITSM (or ITIL), but it does not provide deep enough coverage to be useful to professionals as a stand alone resource.
Displaying 1 - 2 of 2 reviews