“It is important you understand how fear affects you and how it drives human behavior so you can start to see situations and people accurately and respond more appropriately. When someone is behaving badly, attacking you, or being defensive, critical, or judgmental, it is not really about you. Fear is the real reason people behave badly. Their fears make them selfish, defensive, mean, and grouchy. Every time someone is behaving badly, step back and ask yourself, “What is this person afraid of? What fear inside me is driving my reaction to their attack? What am I afraid of?”
When you can accurately see the fear behind their behavior, and yours, you will see the situation for what it really is.”