“2.4 Design a plan. a. Go back before you go forward. b. Think about your problem as a set of outcomes produced by a machine. c. Remember that there are typically many paths to achieving your goals. d. Think of your plan as being like a movie script in that you visualize who will do what through time. e. Write down your plan for everyone to see and to measure your progress against. f. Recognize that it doesn’t take a lot of time to design a good plan.”