“Empathy allows for listening, and listening leads to understanding. That’s how we gain a common base of knowledge. When people can’t agree, it’s often because there is no empathy, no sense of shared experience. If you feel what others feel, you’re more likely to see what they see. Then you can understand one another. Then you can move to the honest and respectful exchange of ideas that is the mark of a successful partnership. That’s the source of progress.”