“When there is no process, people lose hope that their voices will be heard. And then they take action, even if there's no legal route to do so. But this action might not be the one they really want to take. Perhaps they want to have a community-wide conversation about a monument or make some changes to it. Understanding and reconciliation can happen in many ways - but when authorities refuse to listen to calls for removal, some people will think they have no choice but to topple a monument.”