“We repeatedly found that one text can change the whole dynamic of a budding relationship. ... When I spoke with Sherry Turkle about this, she said that texting, unlike an in-person conversation, is not a forgiving medium for mistakes. In a face-to-face conversation, people can read each other’s body language, facial expressions, and tones of voice. If you say something wrong, you have the cues to sense it and you have a moment to recover or rephrase before it makes a lasting impact. Even on the phone you can hear a change in someone’s voice or a pause to let you know how they are interpreting what you’ve said. In text, your mistake just sits there marinating on the other person’s screen, leaving a lasting record of your ineptitude and bozoness.”