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Marilyn Suttle

“When a customer is upset, remember that you're dealing with a person, not a problem.”

― Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty
tags: customer-loyalty, customer-service
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Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty by Lori Jo Vest
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