“Then, in the end, the leader makes the call. It’s conflict and debate leading to an executive decision. No major decision we’ve studied was ever taken at a point of unanimous agreement. There was always some disagreement in the air. Our research showed that before a major decision, you would see significant debate. But after the decision, people would unify behind that decision to make it successful. Again, and I can’t stress this too much, it all begins with having the right people—those who can debate in search of the best answers but who can then set aside their disagreements and work together for the success of the enterprise.”