“Nicholas never mastered the technique of forceful, efficient management of subordinates. He hated scenes and found it impossible to sternly criticize or dismiss a man to his face. If something was wrong, he preferred to give a minister a friendly reception, comment gently and shake hands warmly. Occasionally, after such an interview, the minister would return to his office, well pleased with himself, only to receive in the morning mail a letter regretfully asking for his resignation. Not unnaturally, these men complained that they had been deceived.”