Who's Minding the Store? discussion

We've all worked retail at some point in life, and 'Who's Minding the Store?' will hit home with many of you. You wind up wishing you knew who came up with 'the customer is always right,' if only so you can punch the person in the nose, and/or FIRE them! This story takes you not only behind the scenes in a high-end home improvement store, but into the mind of people and what they think and see. I promise you if you read this story you'll never shop the same way again.

I know because I'm living it now.