FULL Creative Library discussion

A thread to discuss....



This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service Design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.

Post your thoughts, comments and queries!

I'm only 20 pages into this but I really like that they leave the term Service Design as undefined. It means that it's a fluid concept which is analogous to how someone develops good service, fluidly and based on each event as it comes, not static rules and formulas. So far, so great!