Navigating Indieworld Discussing All Things Indie discussion

I don't know how many of you search on your own name from time to time on B&N, but recently, upon doing so, I found a number of errors (e.g., unlinked paperback and NOOK books; incorrect associations of paperbacks with their NOOK counterparts (this happened with my two short-story anthologies); a missing paperback edition (though the NOOK edition was listed)).

All of these errors were quickly corrected by sending e-mails to:

corrections@bn.com

What I had to provide were such data as a detailed description of the problem, the B&N EAN number, paperback ISBN numbers, eISBN numbers (if any), and so forth.

The people at B&N were very responsive to my requests for assistance...once I determined to where such requests needed to be sent.

Alex wrote: "I've just checked and my books seem to be okay, which is a relief, but thanks for the reminder.
I'm sure I'm not the only one who has a bad habit of getting complacent about their books, not bother..."

Also good too check Kobo, from time to time.

As well, you can fix problems on Amazon by going through AuthorCentral or directly through KDP...whether by e-mail or phone, I've found the Amazon agents extremely helpful for fixing/changing such things as LookInside percentages, linking paperback and Kindle editions, setting up series, and so forth.

Alex wrote: "I have to get D2D to contact Amazon for me because I don't publish with KDP, it's such a pain, but D2D has excellent customer service so things normally get done fairly quickly."

Understand...you only can work directly with B&N, Kobo, etc., on books YOU self-published. On books, say, AuthorHouse (for example) published for you, THEY would have to correct any errors found on a retail book site.