Barnes & Noble Nook discussion

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message 1: by Stacia (the 2010 club) (last edited Aug 08, 2010 01:17AM) (new)

Stacia (the 2010 club) (stacia_r) I've never had one problem ordering books for my Nook until today.

A few hours ago, I picked out a book to purchase, went through the steps and got the message saying that my book would download shortly. I left my wi-fi connected and waited about 5 minutes to check my library. There was nothing there.

I checked my email inbox, my online bank account, and my account on B&N's website to see if there was any record of the purchase. There was none, so I went back and ordered the book again, and for the second time did a confirmation of purchase and got the message that the book would be downloading shortly to my device.

Nada.

I've downloaded close to 100 books already (both free and purchased), so this isn't my first walk in the park. Is anyone having this problem at all?


message 2: by Donnajo (new)

Donnajo Once that happened awhile ago but it did come though but took awhile. Another time it told me my password and screen name didn't agree or something which was strange because I was doing it right. Sometimes with the mac I think it has to do with with lower and larger case letters. I haven't tried anything today except turning it on to see who much power I had before hooking it up to electric before taking it out with me. My question is why it takes so long to power it up totally.


message 3: by Scott (new)

Scott | 292 comments This has happened before. They may be having trouble with their website.

Once they have the problem fixed, your purchases should download. If not, I would call customer service.


Stacia (the 2010 club) (stacia_r) The book ended up coming through a day and a half later. Luckily, that's not the norm.


message 5: by Donnajo (new)

Donnajo glad you got the things you ordered.


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