Leonard L. Berry’s Followers (6)

Leonard L. Berry

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Average rating: 3.98 · 727 ratings · 37 reviews · 33 distinct works • Similar authors

	Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success 4.04 avg rating — 377 ratings — published 1999 — 7 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard L. Berry, Kent Seltman 3.89 avg rating — 314 ratings — published 2000 — 17 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	On Great Service: A Framework for Action 3.92 avg rating — 13 ratings — published 1995 — 7 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Marketing Services: Competing Through Quality 4.40 avg rating — 10 ratings — published 1991 — 9 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Un Buen Servicio Ya No Basta: Cuatro Principios del Servicio Excepcional al Cliente 4.29 avg rating — 7 ratings — published 2003 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Como Descubrir El Alma Del Servicio 4.67 avg rating — 3 ratings — published 2000	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Service Quality: A Profit Strategy for Financial Institutions by Leonard L. Berry, David Bennett liked it 3.00 avg rating — 1 rating — published 1988 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Selling in Banking: Today's Reality, Tomorrow's Opportunity liked it 3.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Bankers Who Sell: Improving Selling Effectiveness in Banking by Leonard L. Berry, Charles M. Futrell, Michael R. Bowers 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Scope English anthology: Literature and reading program 0.00 avg rating — 0 ratings — published 1983	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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“Dr. Victor Trastek, CEO of Mayo Arizona, continually reinforces the principle of “teach, don’t blame.” When something goes wrong, when a mistake occurs, it should be viewed as a teachable moment, an opportunity to get better. Does constructive teaching always supplant blaming? No. However, Dr. Trastek is relentless in articulating a principle that strengthens self-confidence and self-esteem, which paves the way for true collaboration.”
― Leonard L. Berry, Management Lessons From Mayo Clinic

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“In 1895, Dr. William Mayo addressed the graduating class of the medical department of the Minnesota State University on the importance of thoroughness in medicine: Above all things let me urge upon you the absolute necessity of careful examinations for the purpose of diagnosis. My own experience has been that the public will forgive you an error in treatment more readily than one in diagnosis, and I fully believe that more than one-half of the failures in diagnosis are due to hasty or unmethodical examinations. Say to yourselves that you will not jump at a conclusion, but in each instance will make a thorough and painstaking physical examination, free from prejudice, and your success is assured. 14”
― Leonard L. Berry, Management Lessons From Mayo Clinic

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“Superior execution is vital to sustaining the success initiated by an innovative service concept. An innovator’s service quality is usually more difficult to imitate than its service concept. This is because quality service comes from inspired leadership throughout an organization, a customer-minded corporate culture, excellent service-system design, the effective use of information and technology, and other factors that develop slowly in a company, if at all.”
― Leonard L. Berry, Marketing Services: Competing Through Quality

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Leonard L. Berry’s Followers (6)

Leonard L. Berry

Combine EditionsLeonard L. Berry’s books

Combine Editions
Leonard L. Berry’s books