Beem Weeks's Blog - Posts Tagged "harassment-phone-calls"
The Caller From Hell
I know I'm not alone in this situation. Let me explain. My mother, retired, decided to look into refinanceing her home as a means of lowering her monthly mortgage payment. She shopped around, called several institutions, searched for the best deal.
One of those institutions happened to be Quicken Loans. You've probably heard their ads on the radio, the ones touting fast, friendly service, all told in a sun-shiny voice. Mom didn't choose Quicken Loans, though. And she told them, too, that she decided to go with another institution. She told them again the second time they called, still seeking to grab her as a customer.
Then the calls came like clock work, Monday thru Friday, between 8:30 and 9:00AM for the next six weeks. It didn't matter that she let the answering machine pick up the calls. Aaron, the Quicken Loans sales-jerk, just kept up his sell-job. Next, she turned off the machine. Sadly, this didn't hinder the guy either. He'd let that phone ring and ring until it became so damn annoying.
Mom then decided to call a higher-up at Quicken Loans, was told not to fret, they'd see to it the calls stopped. Aaron was on the line the very next day--and every working day after that!
Finally came the decision to file a complaint with the state's Attorney General. Information was taken, names given, promises to look into this harassment were issued. A week later, Aaron's still calling.
Why this level of aggression? All Mom did was call around, shopping for the best deal. None of the other refinancing companies invaded her privacy the way Quicken Loans has; they all understood when she told them she'd chosen another. The point of this posting is to vent frustration, sure, but also to warn others about the caller from hell. Beware Quicken Loans. They refuse to be ignored!
One of those institutions happened to be Quicken Loans. You've probably heard their ads on the radio, the ones touting fast, friendly service, all told in a sun-shiny voice. Mom didn't choose Quicken Loans, though. And she told them, too, that she decided to go with another institution. She told them again the second time they called, still seeking to grab her as a customer.
Then the calls came like clock work, Monday thru Friday, between 8:30 and 9:00AM for the next six weeks. It didn't matter that she let the answering machine pick up the calls. Aaron, the Quicken Loans sales-jerk, just kept up his sell-job. Next, she turned off the machine. Sadly, this didn't hinder the guy either. He'd let that phone ring and ring until it became so damn annoying.
Mom then decided to call a higher-up at Quicken Loans, was told not to fret, they'd see to it the calls stopped. Aaron was on the line the very next day--and every working day after that!
Finally came the decision to file a complaint with the state's Attorney General. Information was taken, names given, promises to look into this harassment were issued. A week later, Aaron's still calling.
Why this level of aggression? All Mom did was call around, shopping for the best deal. None of the other refinancing companies invaded her privacy the way Quicken Loans has; they all understood when she told them she'd chosen another. The point of this posting is to vent frustration, sure, but also to warn others about the caller from hell. Beware Quicken Loans. They refuse to be ignored!
