KPI gaming

Came across this excellent, in-depth article on the failure of Target Canada. One of the issues was that products were routinely out-of-stock in the stores (leading to upset customers) while registering as in-stock in the company's SAP system:
At one point, Target Canada had printed a weekly flyer in which nearly every single item featured on the front cover was out of stock.
Eventually, they find one of the causes of the problem:
A small group of employees also made an alarming discovery that h...
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Published on September 28, 2016 21:39
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