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SOLUTION: Problem with Amazon Kindle Version of Interlude

Hello,

I was informed that there was a problem with the Amazon Kindle version of Interlude: First Noel on release day, 12/19/16.

Amazon released a corrupted version of Interlude to all pre-order customers and to some who purchased the book on 12/19/16. My publisher and I were made aware of this and took immediate steps to rectify the situation.

If you have Interlude on your Kindle, please check the Dedication Page. It should say that this book is for you, for all the readers. If you see this, you're golden! You have the correct, uncorrupted file! Happy reading!

If the Dedication Page is blank, you have the corrupted version. Please, stop reading.

Amazon has replaced the corrupted file with the correct file, and all you need to do to get the correct book file is re-sync your Kindle. The correct file will automatically download and replace the corrupted file.

Voila! Check the dedication page, confirm it's the correct version, and you're good to go! Happy Reading!

My deepest apologies to everyone. I am working on figuring out what happened to cause this. I'm mortified, and this is absolutely not the reader experience that I want to bring to everyone.

I am very sorry for this situation. I will do anything that it takes to make sure my readers are taken care of, though.

Please let me know if you have any problems with obtaining the uncorrupted version of Interlude.

Thank you to the wonderful readers who reached out to me to let me know about this situation, and who were so kind and considerate through the process of correcting it. A thousand thank yous!

I promise - this will not happen again.

Sincerely,

Tal Bauer
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Published on December 20, 2016 19:27
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message 1: by Pebbles1374 (new)
Dec 21, 2016 07:56AM

Pebbles1374 Now it makes sense that there are crossed out words in the text.
i was like...hm,what does that mean ,lol :D now i know ;)
Thank you for letting us know :) and i will re-sync my kindle.


message 2: by Tal (new)
Dec 21, 2016 11:39AM

Tal Thanks, Pebbles! Let me know if it doesn't work for you.


message 3: by Susan (new)
Dec 21, 2016 11:54AM

Susan Hi Tal,
I am one of the readers who pre-ordered Interlude. I have a Kindle Keyboard 3rd generation. I resynced and the message was: Checking... then No New Items. I have done it 4 times so far with no new copy of the story. Dedication still blank; I can still see the edits in the story. Also, I have a friend with a newer model Kindle and the resync isn't working for him either. Any suggestions? Thanks.


message 4: by Tal (new)
Dec 21, 2016 11:58AM

Tal Hi Susan,

Can you PM me your email and your friend's email? I'll get in touch with you via email today.

Thank you for reaching out!


message 5: by Pebbles1374 (new)
Dec 21, 2016 11:59AM

Pebbles1374 Ok,thank you,i will.


message 6: by Susan (new)
Dec 21, 2016 12:05PM

Susan Tal wrote: "Hi Susan,

Can you PM me your email and your friend's email? I'll get in touch with you via email today.

Thank you for reaching out!"

Thanks, Tal. I will send those email addresses shortly.


message 7: by Susan (last edited Dec 21, 2016 12:20PM) (new)
Dec 21, 2016 12:20PM

Susan Hi again, Tal,

We are "friends" on Goodreads, so I sent the 2 email addresses to you in a message there. Thanks.


message 8: by Tal (new)
Dec 21, 2016 12:56PM

Tal Update!!

Apparently, the sync is not working for everyone. Darn it!!

Some readers have had success calling Amazon customer service. They are able to get the correct file pushed out to them immediately while on the phone.

Amazon has also stated that in the next few days, they will be emailing everyone who pre-orderd and who purchased the corrupted file on 12/19/16 with instructions on how to get a free replacement copy of the ebook.

And, in the meantime, please reach out to me directly if you are having problems with the sync. You can PM me here or email me at tal (at) talbauerwrites (dot) com.

Again, you all have my deepest apologies for this situation.

Sincerely,

Tal


message 9: by Kendra (new)
Dec 21, 2016 06:09PM

Kendra Hi Tal,
I have tried re-syncing my Kindle and I have gone into my "digital orders" thinking that they would have the icon for the correct version, but I still have the blank Dedication page.

I would love to get the correct version so that I can add it to my DIK list. I know that I will want to read it again. I am reading Enemy Of My Enemy right now. :)

Best Regards,
Kendra


message 10: by Tal (new)
Dec 21, 2016 06:13PM

Tal Hi Kendra,

I just sent you a PM. Thank you!


message 11: by Camille (last edited Dec 27, 2016 06:38PM) (new)
Dec 27, 2016 06:27PM

Camille Tal - I resynced my app and Kindle multiple times but it's still the corrupted version. Please help. I'm almost finished EOME... thx!


message 12: by Tal (new)
Dec 27, 2016 07:11PM

Tal Camille wrote: "Tal - I resynced my app and Kindle multiple times but it's still the corrupted version. Please help. I'm almost finished EOME... thx!"

I just sent you a PM, Camille. Please email me and I'll make sure you get the uncorrupted book file emailed back to you ASAP!! :) Thank you!


message 13: by Camille (new)
Dec 29, 2016 03:47PM

Camille Tal wrote: "Camille wrote: "Tal - I resynced my app and Kindle multiple times but it's still the corrupted version. Please help. I'm almost finished EOME... thx!"

I just sent you a PM, Camille. Please email m..."

Hi Tal - I just came of a long flight. Please give me the solution to replace my corrupted 'Interlude'. Jack and Ethan ❤️


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