I have been advocating for and helping clients with the use of written decision records in contentious areas of decision making. However, it is a big change for people who prefer to discuss things verbally over a meeting (face to face or over a call). They claim that it is easy to misunderstand intent over a written medium and that doing it in writing would slow things down.

The book weighed in on this topic in the chapter on communications. An excerpt:

"However, the discussions leading to thes...