Has this ever happened to you? It happened to me yesterday—and I have yet to resolve the issue. I’m reaching out to other authors who may have the same problem.

Yesterday, when I logged into my Kindle Direct Publishing account at https://kdp.amazon.com/, this message appeared on my Bookshelf:

“Your account is currently suspended
We identified a violation of our Terms and Conditions, so we've suspended your account while we wait to hear from you.

To gain access to your account and titles, follow the instructions we emailed from KDP Support. For security reasons, please reply directly from the email address associated with your KDP account.

If you can't find the email, or have other questions, contact us and we'll help.”

Needless to say, I did not receive an email, but apparently it’s the only way I can appeal this decision. And, although I have used the “Contact Us” link, it only leads to a form. I have filled it out and received no response. I tried reaching out to Amazon Kindle Direct Publishing on Facebook to no avail. I also got a reply from AmazonKDP on X but no real assistance.

I completely understand that KDP Indie Support may be inundated with work because we indie authors are prolific, but they have made it impossible to reach anyone for support—and that’s all I want: someone to talk to who can help me get this situation straightened out.

So I’m reaching out to other authors: has this happened to you? Has your account been suspended or terminated but you haven’t received an email? Do you also need help with your KDP account?