Every year, I attend the Global Leadership Summit. Over the last two decades, it has been a constant source of challenge, inspiration and encouragement. This year was no different. In the opening session, Bill Hybels shared some of his Hard Fought Leadership Lessons. Today, I want to recap one of those: How do you turn around a culture?

Bill shared the process he and his team used to transform the culture of their organization. He challenged the 200,000 leaders participating in the Summit to d...