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Practical Service Design
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Practical Empathy
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Young, Indi
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Kunyi T
2018/04/29
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Interviewing Users: How to Uncover Compelling Insights
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Portigal, Steve
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bkling
2017/01/14
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Intercom on Jobs to be Done
Traynor, Des
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[wallie]
2016/10/23
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Competing Against Luck
Christensen, Clayton M.
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Dave
2016/10/10
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This is Service Design Thinking: Basics – Tools – Cases
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Stickdorn, Marc
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[wallie]
2016/09/26
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Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days
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Knapp, Jake
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[wallie]
2016/09/26
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The Field Guide to Human-Centered Design
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IDEO.org
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[wallie]
2016/09/26
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The Design of Everyday Things
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Norman, Donald A.
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[wallie]
2016/09/26
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Designing for the Digital Age: How to Create Human-Centered Products and Services
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Goodwin, Kim
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[wallie]
2016/09/26
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Intersection: How Enterprise Design Bridges the Gap between Business, Technology, and People
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Guenther, Milan
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[wallie]
2016/09/26
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Gamestorming: A Playbook for Innovators, Rule-breakers, and Changemakers
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Gray, Dave
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Andrew Sedlak
2016/09/26
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Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness
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Laloux, Frederic
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deleted user
2016/09/25
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Designing Freedom
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Beer, Stafford
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deleted user
2016/09/25
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Thinking In Systems: A Primer
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Meadows, Donella H.
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deleted user
2016/09/25
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Maslow on Management
Maslow, Abraham
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Antonio
2016/09/23
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Org Design for Design Orgs: Building and Managing In-House Design Teams
Merholz, Peter
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Antonio
2016/09/23
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The Essential Drucker
Drucker, Peter F.
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Antonio
2016/09/23
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The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Kimbell, Lucy
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Dave
2016/05/17
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Reason, Ben
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Dave
2016/05/17
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Service Design: From Insight to Implementation
Polaine, Andy
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Dave
2016/05/17
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