Fuyuko Gratton

“It's like when you're on hold and a recorded voice comes on telling you how much the company values you as a customer. Really? Then maybe you should hire some more support people so I don't have to wait thirty minutes to get help.”
― Jason Fried, Rework

“When people visit my farm they often envision their dog, finally off-leash in acres of safely fenced countryside, running like Lassie in a television show, leaping over fallen tree trunks, shiny-eyed with joy at the change to run free in the country. While they're imagining that heartwarming scene, their dog is most likely gobbling up sheep poop as fast as he can. Dog aren't people, and if they have their own image of heaven, it most likely involves poop.”
― Patricia B. McConnell, For the Love of a Dog: Understanding Emotion in You and Your Best Friend

“Pass on hiring people you don't need, even if you think that person's a great catch.”
― Jason Fried, Rework

“If you're opening a hot dog stand, you could worry about the condiments, the cart, the name, the decoration. But the first thing you should worry aout is the hot dog. The hot dogs are the epicenter. Everything else is secondary.”
― Jason Fried, Rework