There’s a long-standing understanding amongst our staff that they should be “worried” when I’m away on vacation. The first time new hires learn that I’m taking a vacation, longer-serving staff inform them to prepare for something big upon my return. Their words of warning are related to a pattern that has occurred time and again over the course of our history at ACHIEVE – that I am often known to return from a vacation with a big decision made or a new innovative idea.

Many of the big changes in...