Gregory Doermann

“If you don't know where you want to go, then it doesn't matter which path you take.”
― Lewis Carroll, Alice in Wonderland

“Ultimately, my effectiveness at each level of the pyramid depends on the deepest level of the pyramid— my way of being. “I can put all the effort I want into trying to build my relationships,” Yusuf said, “but if I’m in the box while I’m doing it, it won’t help much. If I’m in the box while I’m trying to learn, I’ll only end up hearing what I want to hear. And if I’m in the box while I’m trying to teach, I’ll invite resistance in all who listen.” Yusuf looked around at the group. “My effectiveness in everything above the lowest level of the pyramid depends on the lowest level. My question for you is why?” Everyone looked at the pyramid. “You might try looking at the Way-of-Being Diagram from yesterday,” Yusuf said. “I get it,” Lou said after a moment. “What?” Yusuf asked. “What are you seeing?” “Well, the Way-of-Being Diagram tells us that almost any outward behavior can be done in either of two ways—with a heart that’s at war or a heart that’s at peace.” “Yes,” Yusuf agreed. “And what does that have to do with the Influence Pyramid?” “Everything above the lowest level of the pyramid is a behavior,” Lou answered. “Exactly,” Yusuf said. “So anything I do to build relationships, to learn, to teach, or to correct can be done either in the box or out. And as we learned yesterday from the Collusion Diagram, when I act from within the box, I invite resistance. Although there are two ways to invade Jerusalem, only one of those ways invites cooperation. The other sows the seeds of its own failure. So while the pyramid tells us where to look and what kinds of things to do in order to invite change in others, this last lesson reminds us that it cannot be faked. The pyramid keeps helping me to remember that I might be the problem and giving me hints of how I might begin to become part of a solution. A culture of change can never be created by behavioral strategy alone. Peace—whether at home, work, or between peoples—is invited only when an intelligent outward strategy is married to a peaceful inward one. “This is why we have spent most of our time together working to improve ourselves at this deepest level. If we don’t get our hearts right, our strategies won’t much matter. Once we get our hearts right, however, outward strategies matter a lot. The virtue of the pyramid is that it reminds us of the essential foundation—change in ourselves—while also revealing a behavioral strategy for inviting change in others. It reminds us to get out of the box ourselves at the same time that it tells us how to invite others to get out as well.”
― Arbinger Institute, The Anatomy of Peace: Resolving the Heart of Conflict

“Far from its outward appearance, the rain forest was not a garden of easy abundance, but precisely the opposite. Its quiet, shaded halls of leafy opulence were not a sanctuary but, rather, the greatest natural battlefield anywhere on the planet, hosting an unremitting and remorseless fight for survival that occupied every single one of its inhabitants, every minute of every day. Though”
― Candice Millard, The River of Doubt: Theodore Roosevelt's Darkest Journey

“The mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend.”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High